The Art of Connection: Communication Skills for NFP Professionals
Learn how to communicate with clarity, empathy, and purpose. This course introduces the essential skills every NFP professional needs to build trust, inspire action, and strengthen relationships with donors, partners, and communities.
Communication is one of the most in-demand skills in today’s workplace, and in the nonprofit world, it’s the difference between inspiring support and losing it. Whether you are fundraising, engaging stakeholders, or stewarding donors, the way you connect through words, tone, and presence shapes your success.
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Receive a Certificate
30 - 40Â Minutes
AU $49
Course Level
This is an introductory-level course designed for fundraising, engagement, and stewardship professionals in the not-for-profit sector. It is suitable for both emerging professionals and experienced practitioners seeking to refresh their communication skills.
A Certificate of Completion is issued once you have completed the course at 100%.
What to Expect
The course is structured over four modules covering the following topics:
Module 1:Â Why Communication Matters in the NFP World
Module 2:Â Core Skills Every NFP Professional Needs
Module 3:Â Putting It into Practice
Module 4:Â The Future and Your Next Steps
Learning Outcomes
By the end of this course, participants will:
- Communicate with empathy and clarity across different audiences.
- Transform jargon into messages that inspire action.
- Strengthen relationships through active listening and storytelling.
- Avoid common pitfalls that weaken donor and stakeholder trust.
- Apply quick wins for better stewardship emails, thank-you calls, and updates.
About Course Author
Heather Hamilton
Founder, Advfinity
Heather is a senior executive with 30+ years of international experience in the for-purpose sector, including education advancement. She brings deep expertise in integrated advancement, having led strategic initiatives across stakeholder engagement, alumni strategy, partnerships, philanthropy, and institutional marketing and communications in Australia, Asia, and Canada.
As the founder of Advfinity, she partners with purpose-driven organisations to develop strategies and frameworks that increase engagement and support sustainable funding models.
