Measuring Performance in Stakeholder and Alumni Relations (Advanced)

Building on existing engagement measurement practices, including elements covered in the basic course, industry practices and trends, this course sets the stage for new ambitions and taking measurement potential to a new level.

It will explore the use of advanced metrics across programming and communications, what we might learn from other industries, and how they can be used to drive greater engagement and overall operational excellence.

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30-40 Minutes

AU $199

Course Level

This is an advanced-level course in the development and use of alumni and stakeholder metrics, and related business performance practices, intended for those who have experience with alumni metrics or for those serving in leadership roles.”. There is a basic course on metrics also available, and it may be helpful for some with more limited experience to take the basic course before the advanced course.

A Certificate of Completion is issued once you have completed the course at 100%.

What to Expect

The course is structured over four modules to cover the following topics:

Module 1: Current industry practices in measurement, outside industry exemplars, and leading-edge metrics practices
Module 2: Developing and implementing program assessment tools
Module 3: Achieving strategic and operational alignment through measurement practices
Module 4: Building and using performance dashboards for performance management

Learning Outcomes

By the end of this course, participants will be able to:

Understand at a deeper level the current state of alumni and stakeholder engagement measurement, what’s next, and what further potential exists with metrics
Comprehension of how to use advanced metrics to support strategic outcomes and program enhancement
Develop foundations for leading practices in alumni engagement measurement

About Course Author

Mark Sollis

Strategist & Creative, D3 Advancement Studio

Mark is a recognised leader in alumni and stakeholder engagement, with global experience across higher education systems in Australia, Asia, North America, and the UK. He specialises in strategy development, performance measurement, and business planning, and has led and supported transformative projects for a number of major education institutions and organisations.

As the founder of D3 Advancement Studio, he brings a data-informed, culturally aware, and creative approach to advancing engagement and strategic outcomes.